Q1: What is your return policy?

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Q2: How do I start a return?

A: To start a return, contact us at support@krodexstoreus.com.

Once your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package.

Please note that returns must be sent to:

📦 Oświatowa 7a, 01-366 Warszawa, Poland.

Items sent back to us without first requesting a return will not be accepted.

Q3: Do I have to pay for return shipping?

A:

• If the return is due to our error (e.g., defective, damaged, or wrong item), we will cover the return shipping costs.
  
• If the return is due to a change of mind, you will be responsible for return shipping.
  

Q4: Can I return an item if I’ve used it?

A: Items must be unused and in the same condition you received them, with all tags and packaging intact.

If your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and make it right.

Q5: How long does it take to get my refund?

A: Once we’ve received and inspected your return, we’ll notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@krodexstoreus.com.

Q6: Are sale items or gift cards refundable?

A: Unfortunately, we cannot accept returns or issue refunds for sale items or gift cards.

Q7: What if I received the wrong or defective item?

A: Please inspect your order upon reception and contact us immediately at support@krodexstoreus.com if the item is defective, damaged, or incorrect. We’ll resolve the issue promptly with a replacement or refund.

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants)
  
• Custom or personalized products
  
• Personal care goods (beauty products)
  
• Hazardous materials, flammable liquids, or gases
  

If you have questions about your specific item, please contact us before returning it.

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification.

The item must be in the same condition you received it — unworn or unused, with tags and original packaging.